Return and Refund Policy
Effective Date: February 1, 2025
Thank you for shopping at Crafty Bruha! We strive to provide high-quality digital sewing patterns and freelance services to ensure your satisfaction. Please read our Return and Refund Policy carefully to understand your rights and our obligations.
1. Digital Products (Sewing Patterns)
All digital sewing patterns are delivered electronically via instant download after purchase. Due to the nature of digital products, we do not offer refunds or returns once the download link has been accessed or the file has been downloaded.
Exceptions:
- If you experience technical issues with downloading or accessing your file, please contact us at [email protected] within 7 days of purchase. We will work with you to resolve the issue or provide a replacement file.
- If you accidentally purchased the wrong product, contact us immediately (before downloading the file) to request an exchange for the correct product.
2. Freelance Services (Pattern Making and Surface Design)
For freelance services, refunds are handled on a case-by-case basis.
- Before Work Begins: If you change your mind or no longer require our services before the project has started, you may request a full refund.
- During the Project: If you are unsatisfied with the progress or quality of work, please notify us immediately. We will work with you to address your concerns and make necessary revisions. If we are unable to resolve the issue, a partial refund may be issued based on the work completed.
- After Project Completion: Once the final deliverables have been approved and provided, no refunds will be issued.
3. How to Request a Refund or Exchange
To request a refund or exchange, please contact us at [email protected] with the following information:
- Your name and order number.
- The reason for your request.
- For technical issues, include screenshots or details of the problem.
We will respond to your request within [Insert Timeframe, e.g., 3-5 business days].
4. Non-Refundable Items
The following items are non-refundable:
- Downloaded digital sewing patterns.
- Completed freelance services.
- Products purchased during a sale or promotion (unless otherwise stated).
5. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
- Email: [email protected]
6. Policy Updates
We reserve the right to update or modify this policy at any time. Any changes will be posted on this page with an updated effective date.
By purchasing from Crafty Bruha, you agree to the terms of this Return and Refund Policy.